Developing a skill set that puts you ahead of the game in retail.

Develop or enhance your skills in Retail with the most up to date qualification standards. This is available to non-levy organisations.

Qualification Level: 2 and 3

Who is it for?
Retail assistants, Senior Sales Assistants, Sales People, Front Facing Customer Service Staff
The main role of a retailer is to assist customers when they purchase products and services, which requires a good understanding of the stock being sold, the variety of ways customers can shop and the ability to process payments. Retailers must be passionate about delivering a quality service that always aims to exceed customers’ expectations. They can work in a variety of shops and other retail establishments such as small boutiques, large high street chains, supermarkets and well-known department stores. More specialist retailers include funeral services, garden centres, delicatessens and people who work in remote environments for example in telephone, on-line and mail order retail.
Entry requirements: Employed status and experience in role.



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